Experience
Experience, from technical support to AI.
Six roles spanning field service, insurance operations, audience growth, social media, AI consulting, and LLM evaluation.
Oct 2025 – Present · RemoteCurrent
AI Trainer / AI Reviewer
Handshake AI Fellow · Contract
- Design and evaluate domain-specific, multi-constraint prompts to test LLM reasoning, instruction following, factual precision, and response structure.
- Analyze model-generated responses for accuracy, clarity, hallucinations, logical coherence, and missed edge cases.
- Deliver structured feedback explaining why responses succeed or fail against quality guidelines, supporting improvements in model behavior.
Oct 2025 – Present · RemoteCurrent
AI Trainer / AI Reviewer
Handshake AI Fellow · Contract
- Design and evaluate domain-specific, multi-constraint prompts to test LLM reasoning, instruction following, factual precision, and response structure.
- Analyze model-generated responses for accuracy, clarity, hallucinations, logical coherence, and missed edge cases.
- Deliver structured feedback explaining why responses succeed or fail against quality guidelines, supporting improvements in model behavior.
Nov 2022 – Oct 2025 · Remote
AI Consulting
Self-employed
- Advise on AI workflows, prompt systems, and response quality standards for AI-assisted product pipelines.
- Translate complex goals into structured prompts, evaluation checklists, and response-quality standards for SaaS and research projects.
- Evaluate AI outputs for accuracy, instruction adherence, and incomplete reasoning, then iterate prompts to improve quality.
Nov 2022 – Oct 2025 · Remote
AI Consulting
Self-employed
- Advise on AI workflows, prompt systems, and response quality standards for AI-assisted product pipelines.
- Translate complex goals into structured prompts, evaluation checklists, and response-quality standards for SaaS and research projects.
- Evaluate AI outputs for accuracy, instruction adherence, and incomplete reasoning, then iterate prompts to improve quality.
Feb 2017 – Jun 2022 · Winter Springs, FL
Social Media Manager
Excel Auto Sales · Full-time
- Created and quality-reviewed on-brand social content across Facebook, Instagram, and LinkedIn, increasing engagement by 25% and lead inquiries by 15%.
- Analyzed performance using Google Analytics and SEMrush to improve SEO/PPC strategy based on audience behavior.
Feb 2017 – Jun 2022 · Winter Springs, FL
Social Media Manager
Excel Auto Sales · Full-time
- Created and quality-reviewed on-brand social content across Facebook, Instagram, and LinkedIn, increasing engagement by 25% and lead inquiries by 15%.
- Analyzed performance using Google Analytics and SEMrush to improve SEO/PPC strategy based on audience behavior.
Jun 2015 – Jun 2018 · Greater Orlando
Content Strategy & Audience Growth Specialist
Onomicmedia · Self-employed
- Website Design
- Website Development
- API Integration
- API Development
- E-Commerce Website Setup
- Search Engine Optimization
- Search Engine Ranking
- Local SEO
- Google Maps Ranking
Jun 2015 – Jun 2018 · Greater Orlando
Content Strategy & Audience Growth Specialist
Onomicmedia · Self-employed
- Website Design
- Website Development
- API Integration
- API Development
- E-Commerce Website Setup
- Search Engine Optimization
- Search Engine Ranking
- Local SEO
- Google Maps Ranking
Jan 2011 – Dec 2014 · Orlando, Florida, United States · On-site
Auto Insurance Estimator
Irish's Mikes Automotive · Full-time
- Managed GEICO customer claims from initial inspection through completion of vehicle repairs.
- Created computerized damage estimates using CCC software, documented required repairs, and worked directly with the on-site GEICO adjuster to review and approve claims.
- Coordinated with customers, adjusters, technicians, and the repair team to keep each vehicle moving through the process.
- Provided customers with regular progress updates, answered questions, and followed each claim through final vehicle delivery.
Jan 2011 – Dec 2014 · Orlando, Florida, United States · On-site
Auto Insurance Estimator
Irish's Mikes Automotive · Full-time
- Managed GEICO customer claims from initial inspection through completion of vehicle repairs.
- Created computerized damage estimates using CCC software, documented required repairs, and worked directly with the on-site GEICO adjuster to review and approve claims.
- Coordinated with customers, adjusters, technicians, and the repair team to keep each vehicle moving through the process.
- Provided customers with regular progress updates, answered questions, and followed each claim through final vehicle delivery.
Jan 2008 – Jan 2010 · Pennsylvania, United States · On-site
Field Service Technician
Unicom · Full-time
- Provided on-site IT support for approximately 60 Sovereign Bank branches across a 200-mile service territory. Independently managed service requests involving desktop computers, monitors, printers, servers, and related hardware.
- Diagnosed equipment failures, coordinated replacement parts, and traveled to branch locations to replace hard drives, power supplies, monitors, printers, and other components.
- Prioritized multiple service calls, documented completed work, and helped keep essential banking technology operational with minimal disruption to employees and customers.
Jan 2008 – Jan 2010 · Pennsylvania, United States · On-site
Field Service Technician
Unicom · Full-time
- Provided on-site IT support for approximately 60 Sovereign Bank branches across a 200-mile service territory. Independently managed service requests involving desktop computers, monitors, printers, servers, and related hardware.
- Diagnosed equipment failures, coordinated replacement parts, and traveled to branch locations to replace hard drives, power supplies, monitors, printers, and other components.
- Prioritized multiple service calls, documented completed work, and helped keep essential banking technology operational with minimal disruption to employees and customers.